Information & FAQ's
--- What is telemedicine?
Telemedicine is conferencing that uses video and/or photos of a patient combined with a verbal phone interview that allows your provider to diagnose and treat your skin conditions. While never as accurate nor as thorough as an in-person visit, telemedicine does allow for contactless treatment and continuity of care.
--- Does my insurance cover telemedicine and how does billing work?
Most major insurances cover telemedicine especially during the current COVID-19 restrictions, but as always we recommend you check with your insurance provider directly to confirm you are covered. Billing would work like a normal visit in our office. Any copays, deductibles, and co-insurances would apply like a normal visits in our office.
--- How does telemedicine work?
Telemedicine with our office is a video conference whenever possible or a phone consult with pictures if video technology is not available. Patients should call or email us to request a telemedicine appointment with our staff.
--- What type of visits are appropriate for telemedicine?
Generally full body skin cancer screenings and any procedure cannot be performed through telemedicine. Initial evaluation of certain lesions, medication follow-ups, and skin care recommedations can typically be addressed. Depending on the outcome your telemedicine visit, your provider may ask you to follow-up with an in-person visit if they feel it is necessary based on their assessment.
--- How can I prepare for my telemedicine visit?
Be ready to discuss your skin issue and show your physician or physician’s assistant the area which you are reviewing.
Test doing a video call prior to your appointment to ensure your device’s audio and video are working properly.
Do your best to be in a quiet place with good lighting. Avoid sitting with your back to a window as this can darken your image. Make sure your web cam is hitting you at eye level.
Write down any specific questions or concerns you have prior to your appointment.